super123Terms of Use
A typical day on super123 involves account creation, identity verification with a government ID and address proof, funding through DANA or another payment method, and access to draws and live tables. What makes this possible is a clear agreement between you and us about how we operate, what we expect from players, and how we settle disputes. These terms set out our commitments to you and your responsibilities to us.
We operate super123 as an online gaming and sportsbook platform serving supported jurisdictions in Indonesia. Our terms cover how you open and manage your account, how we handle deposits and withdrawals, what happens if a dispute arises, and the rules that govern your play on our platform. We designed these terms to be clear and fair, prioritising transparency over legal complexity.
Whether you are in Jakarta, Surabaya, Bandung, or Medan, or accessing super123 via Android APK or iPhone Safari, these terms apply equally. Understanding them helps you use super123 with confidence and clarity.
How We Operate and What We Require From You
Creating your super123 account
When you join super123, we ask you to provide your full name, date of birth, email address, phone number, and a government-issued ID. We use this information to verify your identity and comply with financial regulations in your jurisdiction. Identity verification (KYC) happens within 24 hours during business days. You must be of legal age to gamble in your region, and you agree that any information you provide is accurate and complete.
We also ask for proof of address—a utility bill, government letter, or recent bank statement showing your name and address. This document must be dated within the past three months. Once we complete your verification, your account moves to active status, and you can deposit funds.
Deposits, withdrawals, and our payment partners
We accept deposits through 9 payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are instant or near-instant; your balance updates in our system immediately after the provider confirms payment. We do not add fees to deposits—the cost, if any, comes from your payment provider.
Withdrawals follow the same process in reverse. You request a withdrawal, select your payment method, confirm the amount, and we process it. Settlement time depends on your chosen provider—typically within minutes for digital wallets like mobile banking and local payment, and within 1-3 hours for bank transfers via online payment, e-wallet, mobile banking, or local payment. Before your first withdrawal, we require successful account verification. If your withdrawal fails due to incorrect account details, contact our support team to retry.
We do not hold or loan you funds. Everything in your super123 account is your own money; we simply hold it on your behalf until you request withdrawal or use it to place a bet. Our payment partners are licensed financial service providers, so your transactions carry the security of their systems.
How you play on super123
Once your account is funded, you access our draws, games, and sportsbook markets. These include football coverage (Liga 1, Piala AFF, Champions League, Premier League), esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game or market has its own rules, which we display before you place a bet. You are responsible for reading and understanding these rules before committing funds.
We settle all bets within moments of the official result—draws settle instantly, sports bets settle when the match ends, table games settle when the hand concludes. Your account history shows every transaction, settlement, and balance change. You can review this history anytime through the Account menu on Android or iPhone.
Our Policies and Protections
Bonus terms and promotional offers
We occasionally offer bonuses, seasonal promotions, or event-linked offers around major moments like Idul Fitri, Idul Adha, Imlek, or major sports events like Liga 1 finals and Piala Indonesia matches. Any bonus we credit to your account comes with conditions—for example, a bonus may be non-withdrawable until you meet a play threshold, or it may apply only to specific games. We publish the full terms of each promotion when we announce it. If you claim a bonus, you agree to its conditions. If the terms of a bonus conflict with these general terms, the bonus terms take precedence.
Handling complaints and disputes
If you believe a bet was settled incorrectly, a withdrawal failed, or another issue occurred, contact our support team. We are available in English and local languages via live chat and email. Our team investigates disputes within 3 business days and communicates the outcome to you. If we find an error in our system, we correct it immediately. If you disagree with our resolution, you may escalate your complaint in writing to our management team.
We keep records of all bets, settlements, and account changes. These records are authoritative for dispute resolution. If a discrepancy arises between your recollection and our system, our system is the source of truth. This is why we encourage you to review your transaction history regularly.
Account suspension and termination
We may suspend or close your super123 account if you violate these terms—for example, if you provide false information during verification, use multiple accounts to circumvent limits, engage in fraud, or access the platform from a prohibited jurisdiction. If we close your account, we pay out any remaining balance to your registered payment method within 5 business days. We do not refund forfeited bonuses or promotional credits.
You can also close your own account anytime by contacting support. Once closed, you cannot use it again, and any outstanding bonuses are forfeited. If you request closure due to personal concerns about gaming, our team will not reopen the account or restore its history.
Your data and privacy
We collect and process your personal data (name, ID number, address, payment details) to verify your identity, comply with financial regulations, process payments, and deliver services. We use modern encryption and security practices to protect your data. We do not sell or share your data with third parties except where required by law. Our full privacy policy is available separately and describes our data handling in detail.
These terms are our commitment to fair play, transparent rules, and reliable service. When you join super123, you agree to these terms and to our promise to treat you fairly.
Getting help
Our support team is here to answer questions about these terms, your account, settlements, or anything else related to super123. We respond in English and local languages. Reach out via live chat in the app, email, or through our contact page. Whether you play on Android via our APK or on iPhone via Safari, the same support resources are available to you.
These terms took effect on the date shown in your account. We may update them from time to time to reflect changes in our service or legal requirements. We will notify you of material changes by email or in-app notice. If you disagree with updated terms, you may close your account. By continuing to use super123 after an update, you accept the new terms.